Adobe eBook Reader Is Terrible
December 14th, 2003 byA word of warning for anyone considering an eBook purchase from Amazon.com or Adobe. DON’T DO IT! There are serious problems with the DRM activation process.
If you purchase an eBook from Amazon.com or Adobe you can expect the following: you will not be able to activate your books at all. Or, you may be able to activate your books, but tomorrow you may not be able to read them because the activation failed somehow during the night. This is exactly what happened to me. Not once, not twice, but five times.
In my effort to solve these problems with Adobe eBook Reader, I was not be able to reach their customer support without paying heinous amounts of money. I was be able to join a veritable army of angry customers on their forums page, but no good came of it because it’s clear that the only people not participating in these forums are adobe employees and engineers.
If you use Adobe Reader for ebooks you can be sure of one thing’ at some point during your ebook experience; adobe or amazon will have your money and you will have nothing to show for it.
It makes me angry; the thing is that I love reading eBooks. I think it’s a great way to read. I love the ability to make the text big, the fact that it remembers what page you were last reading, I love that I don’t need a desk lamp or flashlight to read them, just a laptop. But if Adobe doesn’t fix the problems with this software, and fast, I’m going to seriously consider legal action. I don’t buy something and gracefully accept that I can’t have access to it.
This software is terrible. The support is terrible, it just doesn’t work, and I’m angry about it. I’ve never had a more frustrating experience with software or support in my life.